Customer Service/Relationship Representative

Customer Service/Relationship Representative
Position Overview
Quality Distribution LLC is a leading Utah based Third Party Warehouse and Distribution Company that is seeking a highly motivated, customer-focused professional to join our growing 3PL warehouse operation. We are located 2 miles west of the Salt Lake International Airport and we have an immediate opening for full-time CSR support.  This role is centered around building strong customer relationships, providing exceptional communication, and serving as the primary point of contact for assigned accounts.
Success in this position requires someone who is confident on the phone, enjoys talking with customers, asks thoughtful questions, and proactively identifies challenges before they become problems. The ideal candidate is not afraid to pick up the phone, gather critical information regarding inbound volumes, and work collaboratively with warehouse teams to develop solutions that support customer success. This role combines customer relationship management with administrative responsibilities within a fast-paced warehouse environment.
Key Responsibilities

• Build and maintain strong relationships with assigned customers, becoming a trusted resource and advocate for their business needs.
• Serve as the primary customer contact through phone calls, email, and other communication channels.
• Communicate regularly with customers regarding inbound shipments, inventory, order activity, and operational expectations.
• Gather detailed information from customers prior to inbound deliveries to ensure smooth warehouse receiving and processing.
• Ask probing questions to identify potential challenges, special requirements, or service concerns before shipments arrive.
• Proactively identify issues and provide practical solutions that improve customer experience and operational efficiency.
• Resolve customer concerns professionally, efficiently, and with a sense of urgency.  Escalate unresolvable concerns to the appropriate level as needed.
• Coordinate with warehouse, operations, transportation, and administrative teams to ensure customer expectations are met.
• Process customer orders, inventory transactions, shipment documentation, invoicing, and account-related administrative tasks.
• Maintain accurate records, customer notes, and activity documentation within company WMS system.
• Follow customer-specific instructions while maintaining accuracy, professionalism, and attention to detail.

• Strong verbal communication skills with the confidence to make and receive customer phone calls throughout the day.
• Outstanding customer service and relationship-building abilities.
• Excellent listening skills and the ability to gather critical information by asking the right questions.
• Proven problem-solving skills with a strong focus on customer satisfaction.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office, email, and business software applications.
• Previous customer service, logistics, transportation, warehousing, or 3PL experience is preferred but not required.
• Team-oriented mindset with the ability to collaborate across departments to achieve customer and company goals.
• High School diploma or above

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Health savings account
• Performance bonuses
• 401k