27+ years of experience in Digital Transformation, Customer Experience, and Complex Operations Management. Expertise in developing high-performance agile teams, building strong relationships, and managing complete P&Ls. Worked with renowned companies including Bradesco Bank, Deloitte, Accenture, Teleperformance, IBM, Minsait, Zaact (Microsoft Gold Partner), and Slalom. Responsible for implementing Agile Transformation Programs covering areas such as Data Strategy, AI/GenAI, Robotization, CRM, UX & UI, Cloud Migration, DevOps, Software Development, Analytics/Big Data, Digital Marketing, Channels Integration, Innovation, Performance Management, and Contact Centers Efficiency. Proven skills in business consulting, delivering tangible results in complex, agile, multichannel, and cost-centric environments. Fluent in Portuguese, English and Spanish.
