Our mission is “to surprise and delight guests with our individual pride and warmth, unapologetically authentic Northeastern Italian cuisine and unparalleled wine experiences, and VENETO-style of hospitality. This is why we exist and why we do what we do. We value communication, preparedness, organization, details and continuous improvement. We believe these are keys to success. We’re looking for people who share these values and want to be part of a likeminded team. We’re basically looking for someone who gives a shit.
The mottos we live by: “Guest First.” / “work hard, play hard.”
The Host / Brand Ambassador at VENETO is a confident guest service-oriented team player and hospitality-minded professional with respect for the highest standards of world class service and hospitality. The ideal candidate thrives in an ever changing environment, is great at multi-tasking and takes great pride in the VENETO brand and surprising and delighting guests with the VENETO experience. This person will work closely with the captain, front of house team, and owners in providing superior service to all guests.
Host / Brand Ambassador Responsibilities:
- Represent the VENETO brand in a professional and exemplary manner and promote the success of the restaurant to guests, staff and all other parties — from the beginning of the shift to the end (when the last guest leaves).
- Make a great first impression — on the phone and when guests enter the restaurant
- Reservation management via OpenTable
- Welcome guests and inform them of VENETO specific customs, following scripting in the VENETO bible
- Manage the flow of the restaurant throughout the night with incoming calls, existing reservations and welk-ins
- Set the tone for the unique and memorable VENETO experience guests will have
- Guarantee professionalism at front door by managing and directing other team members to support and focus
- Ensure accuracy of each Guest’s order
QUALIFICATIONS You Bring to the Table:
- Owner mentality
- Possess a graceful, warm, and confident presence
- An appetite for providing memorable hospitality
- Open availability and a career mentality
- Excellent emotional self-awareness under pressure
- Independent, self-motivated thinker
- Dependable, Discretion, Trustworthy
- Warm, clear, professional, timely communication skills (verbal, written, virtual)
- Thorough, Detail Oriented
- Organizational skills and the ability to multi-task
- Gracious & pleasant demeanor with a positive attitude
- Confident with technology
- Glowing references
- Flexible and adaptable
- Outgoing personality
- Discretion and trustworthiness
- Knowledge and experience with pr, marketing, social media, design, content creation is ideal
- Curious intelligence to continue learning in the position
REQUIREMENTS of The Job:
- Punctual
- Present an elegant and professional appearance.
- Ability to stand for extended period of time.
- Ability to Lift 20+ lbs.
- Ability to work well on a team and receptive to taking direction, feedback, and coaching
- Fine dining experience a +, not required—positive attitude to learn the job & follow set standards & procedures required
- Preferably 1-3 years previous experience at a restaurant with similar service, guest relations & operational standards
- An appetite for providing exceptional, memorable hospitality
- Excellent emotional self-awareness, with a clear understanding of guest and team boundaries
- Ability to stay calm, professional, and solve problems when under pressure
- Learn, embody, and proudly provide the VENETO-style of service
Commitment to embodying our Family Values of:
- Integrity: doing the right things always, using sound judgement, even when no one is looking.
- Excellence: doing what needs to be done, as well as it can possibly be done.
- Hospitality: doing all that can be done, and more than is expected, in thoughtful ways that let people know you care.
- Entrepreneurial Spirit: seeing opportunities others haven’t, and creating opportunities others wish they’d thought of first.
BENEFITS You Receive as A Valued Member of Our Team:
- Paid basic health coverage
- Dining discount and complimentary daily family meals
- Member of a professional, award winning, and supportive team, where you are celebrated and valued
- Proprietary training and development opportunities
- Eligible for paid annual education trip to Italy
VENETO is:
- Growing! Join us now and benefit from incredible career growth opportunities.
- for hospitality professionals who desire a healthy environment to learn and grow.
- following Italian custom, we are a non-tipping restaurant.
- focused on the finer details of fine dining.
- committed to surprising and delighting guests with our individual pride and warmth.
- unapologetically, authentic Italian (cuisine and customs) for guests and team — we are a non-tipping restaurant, paying professional team members professional wages with bonus opportunities tied to personal performance.
- a destination for unparalleled wine experiences.
- proud to offer our unique style of hospitality.
- recipient of Wine Spectator Best of Award of Excellence award: 2018-2024
- a healthy and thriving business with great opportunities for continued growth and shared successes.
